Frequently Asked Questions
How do I join the drop shipping program?

Fill out the online form under the “Create Account”. We will then review your request, once approved you will have full access to our website to process orders.

Do you sell retail and wholesale?

At A&R Italian Imports we sell only wholesale to our approved retailers.

How does drop shipping work?

We will supply you with photos, description of product and pricing for you. We will then ship your order to your customer directly using your name on the UPS label. Drop shipping is a free service that we provide to our approved retailers.

How long does it take to process and ship an order?

Your order will be processed and shipped within 1-3 business days. This can differ if item is out of stock.

How do you ship your orders?

All orders are shipped with UPS Ground service. Expedited service is available upon request.

Do you ship samples?

Yes. We do ship samples. There is no extra fee for this.

Do you offer discount prices?

Yes. We of have three prices per item. The discount is based on the quantities ordered.

Is there minimum when placing an order?

No. We have no minimums required.

How long does it take to get approved?

We must first review your request. Once approved we will send you a user’s name and password.

When will I be billed and receive an invoice?

Once your order is ready to be shipped we will process the payment with your credit card that is on file with us. Once shipped you will receive an email from UPS indicating the tracking number of the shipment. Usually by the end of the day you will receive the invoice for your order including the UPS shipping charges.

What happens if my customer receives damaged items?

We will replace or refund any damaged or defective items as long as any claims are placed within the agreed upon 5 days of the item being received.All damage claims must be supported with photos to be emailed at within the5 days. Please note that all replacements will be shipped with UPS Ground service. A&R Italian Imports will not be held responsible if replacements do not arrive by customer’s event date.

Can my customer return there order?

Yes. We do accept returns. A return authorization is required before your customer sends there order back. No credit will be issued without an Return Authorization. Please note, that we do not the accept partial orders to be returned. The whole order must be returned with complete and original packaging. All shipping charges and fees for returns is at customer own expense. Original shipping charges to customer is not refundable.

Can I cancel an order that I placed?

Yes. You can cancel an order only if it has not been proceed and shipped.

What happens if I gave the wrong shipping address for my customer?

If your order was shipped with a bad address there will be a $11.00 address correction for each package shipped to your customer. (Example if 3 boxes where shipped to one customer with a bad address (no apt #, bad zip, wrong house # and etc…) the cost will be 3 x $11.00 = $33.00 that will charge to your credit card that we have on file. We will not be responsible if you cannot collect that fee from your customer.

Do you offer InternationalShipping?

Yes.At this time we ship to the US and Canada. Please not that we will not be held responsible for orders shipped to Canada that have issues with Customs, Brokers, Duties and Taxes that may be related to that shipment. This will be the responsibility of your customer. We have no knowledge of taxes and duties due for international shipments. Please have your customer research the laws for importing goods into their country to see what are the fee’s for taxes and custom duties.