Frequently Asked Questions
How do I join the drop shipping program? Fill out the online form under the “Create Account” section. We will review your request, and once approved within 1–2 business days, you will have full access to our website to process orders.
Do you sell retail and wholesale? At A&R Italian Imports, we sell only wholesale to our approved retailers.
How does drop shipping work? We supply you with photos, product descriptions, and pricing. Orders are shipped directly to your customer using your name on the UPS label. Drop shipping is a free service for approved retailers.
How long does it take to process and ship an order? Orders are typically processed and shipped within 1–3 business days. Availability may change rapidly, and some items that appear available online may in fact be out of stock.
How do you ship your orders? All orders ship via UPS Ground service. Expedited shipping is available upon request. If you place an order online, we will update the status once it ships, including tracking information.
Do you ship samples? Yes, we do offer samples, but please note that they are not free.
Do you offer discount prices? Yes, but discounts are only available for large orders (over 100 pieces).
Is there a minimum when placing an order? No, we do not have minimum order requirements.
How long does it take to get approved? Approval typically takes 1–2 business days.
When will I be billed and receive an invoice? Once your order is ready to ship, your credit card on file will be charged. You will receive an email from UPS with tracking information, and an invoice will follow by the end of the day.
What happens if my customer receives damaged items? We will replace or refund damaged or defective items reported within 5 days of receipt. Claims must be supported with photos sent to info@aritalianimports.com. All replacements ship via UPS Ground. We are not responsible if replacements do not arrive in time for a customer’s event.
Can my customer return their order? Yes. Returns require Return Authorization. We do not accept partial returns; the entire order must be returned in its original packaging. Return shipping and fees are the customer’s responsibility. Original shipping charges are non-refundable.
Can I cancel the order I placed? Yes, if the order has not been processed or shipped.
What happens if I gave the wrong shipping address to my customer? If a bad address is provided, any fees or reshipping costs incurred will be charged to your credit card on file. We are not responsible for inaccurate addresses.
Do you offer International Shipping? Yes, we ship worldwide. However, we are not responsible for customs issues, duties, or taxes. Customers should research local import laws before ordering.
Intellectual Property Clause: Retailers may not use the A&R Italian Imports name, logo, product descriptions, or any intellectual property for advertising, marketplace listings, or social media without express written permission.
Fraud Protection Disclaimer: A&R Italian Imports is not responsible for fraudulent orders placed by customers of the Retailer. Retailers are responsible for verifying the legitimacy of all transactions before submitting an order.
Chargeback Responsibility Clause: In the event of a credit card chargeback initiated by the Retailer’s customer, the Retailer assumes full responsibility and agrees to indemnify A&R Italian Imports from any financial loss or dispute.
Event Date Disclaimer: We are not liable for missed delivery deadlines related to weddings, religious events, or other customer-specific occasions. Retailers are advised to allow sufficient lead time when placing orders.
Data & Privacy Clause: Retailer and customer data collected through the website will only be used for order processing and internal business purposes. We do not sell or share your information with third parties.
For any further questions or assistance, feel free to contact us at 754-227-6124 or info@aritalianimports.com.